HealthLINK Frequently Asked Questions (FAQs)

HealthLINK@Hopkins is your personal member portal. It is a secure, online hub for Johns Hopkins Advantage MD
(HMO/PPO) members and their in-network providers.

We encourage you to sign into your member portal often, especially after you seek health care. You can check the
status of claims and referrals. You can keep and monitor a personal record of your health care visits and services. You
can also use your portal to search for a provider, review your benefits, or print a temporary member ID card if you
lose yours.

1. Go to HealthLINK@Hopkins.
2. Select “Member” in the New User Registration list on the right side of the page.
3. On the next page, choose Johns Hopkins HealthCare LLC as the health plan you would like to register for and click next.
4. Follow the instructional screens to register and create a user ID and password. Your password must be at least nine characters and must contain at least one uppercase letter, one lowercase
   letter, one number, and one special character, such as #, *, or @. Usernames and passwords are case-sensitive.

Remember: your password is private so don’t write it down or keep it in a public space. Once the process is complete, you will be able to access your account.

When registering for a HealthLINK@Hopkins account, you will be asked to type in a clue to help you remember your password, as well as answer a security question. In the event that you ever forget your password, you will be able to view your clue. If you still can’t remember your password, you will have to call Customer Service directly at 1-877-814-9909 Member option #2. For security purposes, Johns Hopkins Advantage MD out sources this Customer Service function to another company, HealthTrio. HealthTrio’s Customer Service will ask you your security question. If you do not answer correctly, you will be locked out of your account until we are notified and can verify your membership. You will be contacted upon verification and you will be able to reset your password and access your HealthLINK@Hopkins account.

Once you’re logged in, you’ll see a welcome message on your homepage. This will change periodically to keep you up-to-date and informed on health issues. Start browsing the site by using the links located in the blue, left-hand navigation bar. They are organized by different sections including My Health, My Health Plan, My Resources, My Providers and My Preferences.

Click “Search a Provider”, under the tab “My Health Plans” in the blue navigation bar.

First, make sure you are spelling the provider’s name correctly. If you aren’t sure of the spelling, type in the first three letters and a list will generate all doctors with a last name starting with those letters. You can then browse the list manually. Your search may also be too narrow, meaning there are no providers with your selected criteria within your network. Broaden your search by typing %% in a field or leaving it blank. This will generate all providers within those fields. Lastly, your search may also be too broad, in that there are far too many providers with your criteria for a list to generate. You can narrow your search by selecting an option in a field. A list will generate only those doctors that fit your criteria.

This button allows you to see all of your account transactions. If you’d like further information about any of the transactions, write down the complete transaction ID and contact customer service.

PPO members: 1-877-293-5325 (TTY: 711)

HMO members: 1-877-293-4998  (TTY: 711)

Claims status will be updated to HealthLink in 2-5 business days after your claim has been processed. Most claims are processed within 30 days after receipt. If you’d like to confirm receipt or check the status of a claim, you can also call Customer Service.

PPO members: 1-877-293-5325 (TTY: 711)

HMO members: 1-877-293-4998  (TTY: 711)