We Are Here for You
The National Weather Service is forecasting a severe winter storm in the Mid-Atlantic region beginning Saturday night.
- The storm will bring heavy snow and ice as well as dangerously cold temperatures.
- Travel will be impacted.
- Power outages may occur.
As your partner in health, we want to make sure you have access to those services and supplies you depend upon to support your health and well-being. If you live in the affected area, follow this checklist to prepare:
Prescriptions
- Pick up any prescriptions that are ready. Make every effort to get to the pharmacy to pick you your prescription(s) as soon as possible, and before the storm hits.
- Consider getting an early refill. If a State of Emergency is declared, you can refill a prescription early.
- Have a backup plan for refrigerated medication. If your medicine needs to be kept in the fridge, talk to your pharmacist about what to do if you lose power.
Note: If you have prescriptions delivered by mail, Caremark Mail Order Services will let you know about any delays and ship to another address if needed.
Doctor Visits
- Reschedule any cancelled appointments. If you or your doctor’s office had to cancel an appointment due to the storm, make a new appointment as soon as you can. Don’t let it slip your mind — your health is too important.
- Use telehealth if you can’t leave home. You have access to 24/7 telehealth services. Your doctor or specialist may also offer video appointments. Check with their office.
- Ask for a ride to an appointment. If you are not able or do not feel safe to drive, request a ride. Our HMO plan and Tribute (HMO) cover 24 one-way trips to plan-approved health related locations (D-SNP covers 36 one-way trips). (Rides to and from a doctor count as two trips.) Call Member Services at 877-293-4998 to arrange a ride. Please allow 48 hours to schedule.
We’re here for you – weekdays and weekends*. Call (PPO) 877-293-5325 (TTY: 711) or (HMO) 877-293-4998 (TTY: 711).
If services are disrupted, we will add a message on the phone line.
Be Prepared
- Make sure your phone and other devices are fully charged before the storm in case of power outages.
- Collect flashlights and check batteries.
- Pick up anything on the floor of your house that may cause you to trip. If you lose power, it may be harder to see.
- Keep important phone numbers handy in case of emergency. If you have important numbers on your phone, write them down in case you lose battery charge.
- Make sure you have a supply of drinking water in advance in case water service is interrupted.
- Make sure you have enough food to last through the storm and beyond in case your ability to travel to the grocery store is impacted by weather. If you have any pets, don’t forget about their food as well.
* Oct. 1 to March 31, 8 a.m. to 8 p.m., 7 days a week. April 1 to Sept. 30, 8 a.m. to 8 p.m., Monday through Friday. On weekends and holidays, you may need to leave a message.
