Member Portal
Your Advantage MD Member Portal and App
Your personal path to care and plan benefits
Most plan information is available here at HopkinsMedicare.com/members. But when you log in, you’ll see benefits and coverage that’s personal to you.
Note: If you are a first-time user, you will need to create a new account. Your HealthLINK login will not work.
What you can do
- View, print or replace your ID card
- Look up what your plan covers
- Find a doctor, hospital or pharmacy in your network
- Switch to digital EOBs
- Check claims and authorizations
- Track your out-of-pocket spending
- Send a secure message to Member Services
Get the app
Download the Johns Hopkins Health Plans app. This will be the best experience from your phone or tablet.
Need help?
We’re here to help. Find answers to the most commonly asked questions.
How do I create an online account?
Click Member Login at the top of any page on our member website, or go directly to register.jhhp.org/member. Fill out all required fields and follow prompts to confirm your email address and set up an optional authentication method.
Can I change my primary care provider (PCP)?
Yes. There are two ways to do this:
Option 1: Quick Actions
- From your Home Page, select Change PCP under Quick Actions.
- You’ll see a list of primary care providers near your home address who are accepting new patients.
- Once you find the PCP you want, click Select PCP.
Option 2: Find Care
- Log in and go to Find Care.
- Open the provider’s profile.
- Select Request PCP Change.
Either way, you’ll get a confirmation email and a notice in your account. The change generally takes 3–5 business days to process. You can also call Member Services to make the change over the phone or send us a secure message from your online account.
Can I send a secure message to Member Services?
Yes, if you prefer to send us a secure message instead of calling, log into your account. Go to Messages & Notifications, then Message Center, and select New Message. Choose the topic closest to your question and write your message. You’ll receive an email notification when a reply is ready. Don’t use messages for medical emergencies — call 911 or go to the nearest emergency room.
What if I forget my password or get locked out?
Select Forgot Password on the sign-in page and follow the prompts. If your account is locked after too many failed attempts, call Member Services. We’ll verify your membership before unlocking the account.
Can I get my Explanation of Benefits electronically?
Yes. Log into your online account by clicking Member Login or visit member.jhhp.org. Go to My Account, then Profile & Preferences, and set your paperless preference.
