COVID-19 – Frequently Asked Pharmacy Questions
How can I get an emergency refill of medication in response to COVID-19? CollapseExpand
Ask your pharmacist to enter an emergency refill override. Pharmacist are able to enter the appropriate “Submission Clarification Code” (SCC13) at point of sale to obtain an override, allowing them to fill an emergency script for an impacted member. You must have a valid prescription or refills available.
How much medication can I fill as an emergency refill?CollapseExpand
You may fill up to a 90-day supply for medications on Tiers 1 through Tier 4, and a 30-day supply for medications on Tier 5.
How much does an emergency refill cost?CollapseExpand
You will pay your normal copay for an emergency supply of medication.
How can I get my medications without leaving my home?CollapseExpand
- Sign up for mail order with CVS Caremark Mail Service (no charge for delivery)
- Ask your pharmacy if they offer delivery during this emergency period
- Use a pharmacy with a drive thru
- Ask a healthy family member or friend to pick up your prescription
How do I sign up for mail order?CollapseExpand
Sign up in one of 4 easy ways:
- Online. Sign in or register your account on www.caremark.com. Click “Order Prescriptions,” then click “Request a New Prescription” to enter your medication.
- Call us. PPO members, call 1-877-293-5325 (TTY: 711) and select option 2; HMO members, call 1-877-293-4998 (TTY: 711) and select option 2. We are available 24 hours a day, seven days a week. You will be asked to provide your doctor’s information, medication, and prescription payment method.
- Ask your doctor. Ask your doctor to submit your prescriptions electronically, by fax, or over the phone.
- Download and mail. You can download, print, fill out, and submit the mail service order form to CVS/caremark to enroll.
How long does it take for the medication to arrive from mail order?CollapseExpand
Usually a mail-ordered prescription will get to you in no more than ten days. If the mail order pharmacy expects a delay of more than ten days, they will contact you and help you decide whether to wait for the medication, cancel the mail order, or fill the prescription at a local pharmacy. If your order does not arrive within ten days, you may also call us 24 hours a day, seven days a week.